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Let Life Bloom

let-life-bloom-2Nationwide Same Day Flower Delivery

Flyline Search Marketing has been working with Charles Carithers for nearly 8 years now. During that time we have helped Mr. Carithers grow his firm Carithers Flowers into a Top 20 Florist in the United States. We have also worked with Charles in helping him build a nationwide same day delivery firm, known as Let Life Bloom, LLC.

premiumLet Life Bloom offers three national floral brands. We sell FTD, Teleflora and 1-800 Flowers products. These products and floral brands are some of the most popular in the country. Our customers have the opportunity to choose their arrangement from one of the best selections of fresh cut flowers offered by any florist operating in the United States.

We offer nationwide same day delivery. This option is available on a wide array of flower arrangements we offer. Our team has developed a nationwide network of hand selected local flower shops. These local shops owners fulfill all same day delivery orders taken from areas outside of the Atlanta metro area. Three are a small handful of cities we serve that are extremely rural in nature. One example would be North Pole Alaska. There isn’t a local flower shop in our network, operating in the market. For those customers, we offer offer next day and two day drop shipment options. We offer a nice selection of floral arrangements, and some incredibly delicious edible treats from Shari’s Berries. in our drop ship program.

During our years with Charles, we have created a number of websites, social media platforms, blogs and deployed a myriad of other marketing tools, all designed to drive new business and to grow brand awareness. These sites play a huge role in our marketing efforts. We invite you to visit these sites so you can see just how they are being used.

Websites

Let Life Bloom – (http://www.letlifebloom.com)

The Let Life Bloom website is designed to support Let Life Bloom, LLC. This organization is wholly owned and operated by Charles Carithers. The organization is headquartered in Atlanta, Georgia. The address is 2030 Powers Ferry Road, Suite 378, Atlanta, Georgia 30339. Let Life Bloom serves a nationwide client base and will be rolling out a major new initiative in support of Safeway and Albertson’s grocery stores, early next year.

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Carithers Wedding Flowers – (http://www.carithersweddingflowers.com)

The Carithers organization employees an expert team of wedding and event flower professionals. These folks provide wedding flowers for brides all over the metropolitan area. Take a look at the portfolio pages that are included with this site. You can get a great feel for the kinds of wedding flowers that Carithers has become famous for.

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Carithers Flowers Atlanta – (http://www.carithersflowersatlanta.com)

This site is the official Carithers Flowers Blog. Using the blog, we are able to deliver the latest trends in floral design to our many blog visitors. The blog articles we post contain tons of gorgeous flower photos, tips on floral design and much more. The blog was recently updated to include a new e-commerce store where we can offer blog visitors the opportunity to see and purchase some of the most popular and frequently purchased floral arrangements Carithers offers.

carithers-blog-homepage-header

 

Social Media Platforms

Facebook Carithers – (http://www.facebook.com/carithersflowersatlanta)

Facebook Let Life Bloom – (http://www.facebook.com/letlifebloomflowers)

Twitter Carithers – (http://www.twitter.com/carithersflwrs)

Twitter Let Life Bloom – (http://www.twitter.com/letlifebloomflowers)

Pinterest Carithers – (http://www.pinterest.com/carithersevents)

Pinterest Let Life Bloom – (http://www.pinterest.com/letlifebloom)

 

By |October 22nd, 2016|Carithers Flowers, Charles Carithers, Let Life Bloom|0 Comments

Florists Growing Revenues at a Record Pace

Carithers Store FrontFlower Shops We Support Are Flourishing

Are you in the flower business? If so, you are no doubt aware that the number of independent flower shops operating in the United States has been dropping over the past 5 years. The United States Department of Labor projects a 7 percent overall employment growth rate for all occupations, between the years of 2014 to 2024. At the same time, Bureau of Labor Statistics also projects that employment in the floral business will drop by 3 percent, over the same period of time.

If you are in the floral industry these numbers probably don’t give you much confidence about your future. Let me share some thoughts with you. At least some of what I have to say may ease your concerns. The numbers say there will be less florists ten years from now than there are today. The data also says there will be fewer jobs in the floral industry. What those stats don’t speak to is demand and supply. If you look at the supply data, you will quickly see that growers are planning to increase supply over the next ten years. Why would they do that you ask? Well, the answer is demand. People love fresh cut flowers and beautiful green and flowering plants. As population in the U.S. continues to increase, the need for fresh cut flowers, wedding flowers and event flowers grows as well.

What Is Causing So Many Flower Shops To Close

If you ask the question around the industry, “What is causing so many flower shops to close?” you will get a bunch of different answers. We have our own opinions on what is causing the decline. Here is what we would describe as the problems.

  1. Flower Shop Reliance On Wire Networks
  2. Order Gatherers Keeping Larger Percentage of Sale
  3. Rapidly Changing Shopping Patterns
  4. More Competition for Fresh Cut Flower Sales

Lets take these bullet points and review them in more detail. Why would we list flower shop reliance on wire networks as a problem. Many small and medium sized flower shops have historically relied on the wire networks for orders. At the height of the wire network effectiveness, a florist could set up shop, hire employees, purchase product, then turn on the order wire and wait for a steady stream of profitable orders to flow across the wire networks. In today’s world, that strategy just does not produce the same result. Take a look at the shops who are closing their doors. Many relied heavily on the wire networks for order volume.

What has changed that makes wire network reliance such a huge problem in todays world? We believe that the order gatherers are keeping a larger percentage of each wire order and passing through a smaller amount of revenue to the flower shop who actually fills the order. What is most likely driving that is the fact that the cost of order acquisition has increased for the order aggregators. In addition to the cost of acquisition, many of the order aggregators are also facing increased pressures by their owners and share holders to increase profitability. Well, how to you increase profitability? The most obvious ways are to increase the number of orders you gather, or increase the percentage of each order that you keep.

What Do We Mean By “Rapidly Changing Shopping Patterns”

The Internet is changing many aspects of our lives. One very clear change is how people are choosing to shop. In the past, if you wanted to purchase something, you generally went down to the store that carried the item you wanted and made a purchase. In today’s world, you can simply order right from the Internet, in the safety and comfort of your own home. The data is clear, online sales are growing at an incredible rate. Check out this data. comScore reported last year that retail spending in the U.S., conducted on desktop computers for the first 30 days of the November-December 2015 holiday season, had reached $27.9 billion. That was a 6% increase versus the same time period the previous year.

Folks, that was just online shopping, done by people using desktop computers. When you look at online sales from all devices, you really begin to see just how dramatically the Internet is changing shopping patterns. 2015 statistics reflected that more than 191 million Americans owned smartphones. That number has continued to increase. People using smartphones are searching the Internet at staggering rates. In fact, searches from smartphone and tablet devices have now exceeded the total number of searches being conducted on desktop and laptop computers. These smartphone shoppers aren’t just researching, they are buying!

Lastly, competition in the fresh cut flower business has increased, even though the number of independent flower shops in the U.S. has declined. The competition for florists is coming from grocery stores, Costco, Sam’s Club and other wholesale and natural foods stores. Seems like everyone who sells groceries wants to offer fresh cut flowers, vases, balloons and plants. That clearly wasn’t something that traditional florists had to worry about in the past.

Florists We Support Are Flourishing

Seven years ago, we met a man named Charles Carithers. He was the owner of Carithers Flowers in Atlanta, Georgia. We had just opened our doors for business a few months prior to meeting him. In January of 2009, we sat down with Charles and developed a PPC program that was designed to create a steady order stream for Carithers. The idea was to move away from the reliance on wire orders and to replace those orders with sales that we had generated on our own. That program delivered in a big way! From there, we studied the other issues facing Carithers. We went on to develop a comprehensive marketing strategy for Carithers that allowed us to build brand recognition, customer loyalty, wedding and event sales and more. In essence, we focused on a global strategy that would allow Carithers to grow, while the rest of the floral industry scrambled to find solutions to declining order volume, increased competition, lower value wire orders and overall declines in gross revenues.

Over the past seven years, we have added even more florists as clients. In fact, we have taken on a number of very notable flower shops, including; Veldkamp’s Flowers in Denver, Allen’s Flowers in San Diego and the Ozment Family, who own and operate four Flowerama shops in and around Columbus Ohio. As we took on each new client, we extensively studied the demographic differences of their market, versue markets we already compete in. We also identified the unique elements of the competitive environment each florist was operating in. Armed with this new competitive knowledge, we tactically adjusted elements of our strategy, then deployed the comprehensive program for each shop owner. The end result of all these learnings and tactical adjustments is a program that produces eye popping results.

Shops we serve are achieving historical highs in both sales and revenues. Florists we support are no longer just making a living, they are thriving. The best part of the whole process for us has been the development of long term, strategic relationships with the florists and families we support. For us, the relationship we enjoy with our clients and watching their families grow and flourish is worth all the hours we put in on our end.

2016 Mother’s Day Flower Sales

Depositphotos_44537085_s (2)Year over Year Sales Growth Objectives Achieved

Flyline Search Marketing® provides comprehensive marketing services for florists all over the United States. We serve a very distinguished group of flower shop owners. That group includes firms like; Carithers Flowers in Atlanta Georgia, Allen’s Flowers in San Diego California, Veldkamp’s Flowers in Denver Colorado, Allen’s Flower Market in Long Beach California, Flowerama of Columbus Ohio and Flowers and Company in Houston Texas.

Carithers Main Logo-Vertical-no-backgroundThese are not your average independent flowers. They are some of the floral industries most successful, lead by some of the industries brightest minds. These florists are also some of the most creative flower shop owners in the flower business today. We consider it to be a huge honor that these florists have strategically partnered with us. They brought us in to handle their online advertising, lead generation, social media marketing, brand management, content development and public relations duties. Our mission is to help our florists win today and build for the future.

Even though each of these flower shops is unique, there is one consistent theme that each of the owners is focused on. That theme is growth! All of the shops owners we support are experiencing growth rates that exceed industry averages and all have either achieved a dominate position within the cities they market to, or are on the path to doing so.

This year, Mother’s Day fell on the 8th of May. In 2015, Mother’s Day fell on the 10th of May. That lead most florists in our group, and many around the country, to project lower estimated sales for the period May 1st through May 8th 2016, versus May 1st thru May 10th of last year. Well, the final sales numbers are now in. Flower shops we support actually generated more sales transactions and higher revenues this year than last, during that time frame. When you think about it, that was no little task. Especially considering each of our florists all enjoyed solid Mother’s Day sales campaigns in 2015.

CMS design over white background vector illustrationHow did we do it you ask? We did it by utilizing a comprehensive approach to marketing these flower shops. That program is designed to generate sales 24 hours a day, 7 days a week and 365 days a year. We do make very specific tactical adjustments for the holidays, but, work to maintain our focus on growth all year long. We would be remiss if we also didn’t mention that the shop owners we support are some of the smartest, hardest working folks in the industry. All of them work relentlessly during the holidays to exceed the expectations of the clients they serve. I have never met a more dedicate or harder working group of business owners. These folks are some of the best and brightest in the floral industry.

I love being around the group of shop owners that we support. They are innovators and are always willing to try new ideas, strategies and tactics. Especially if they believe that the new idea, strategy or tactic will make for a better customer experience for the people buying flowers, as well as for the people they want us to deliver them to. Charles Carithers is always telling me that he truly believes that for his business to succeed, we must focus on innovation and marketing. I think Mr. Carithers is an extremely bright man! The fact that his sales, revenues and customer satisfaction results are continually some of the best in the country, I might not be alone in that thought.

Lets talk specifics about Mother’s Day sales and performance for a moment. In Atlanta, we generated more sales and revenue from May 1 – May 8 of 2016, than we were able to achieve from May 1 – May 10 of 2015. How much more you ask? Can’t provide the exact numbers, but, I will say this. Our online sales transaction totals during that time frame were 9.2% higher in 2016 than 2015. More importantly, our online revenues were 13.2% higher. In San Diego, online sales were up by 11.8% and online revenue was up by 13.5%. I think you get the point. Over an eight day span, we generated significantly more sales and revenues this Mother’s Day, than we did over the 10 day span in 2015.

Again, the flower shop owners in these markets are relentless in their efforts to achieve the highest levels of customer satisfaction possible. They are not just focused on selling more product. They are focused on delivering a great customer experience, while striving to connect with an ever increasing client base. We are thankful that they choose to include us as part of their team. We and they see the relationship as a great fit. Our team matches their intensity and operates with the same tenacity and relentless approach. We don’t sleep much during holidays like Mother’s Day, but, we tend to think the challenge of achieving something special for one of our clients, trumps (no pun intended) getting some beauty sleep.

Depositphotos_31562021_xs (2)Our team focuses on all aspects of the buying process. We run advertising targeted to desktops, laptop and mobile smartphone devices. Why you ask? The reason is simple. Shopping patterns are changing dramatically. In-store shopping is dropping and shopping from mobile phones is rapidly increasing. Google advises that from “2011 to 2013, smartphone adoption in the U.S. grew from 36% to 61%. They also advise that tablet ownership has also increased. Tablet ownership is typically associated with high disposable income. As a result, shoppers are now using these smartphones and tablet devices to conduct their research and to connect with businesses offering products and services that match their interests and hobbies.

Lets look at some actual Mother’s Day phone data from San Diego. We utilize a number of tools that allow us to capture phone calls, phone sales and revenues attributed to mobile devices. Tracked and recorded calls for San Diego increased from 371 (May 1 – May 10 2015) up to 492 (May 1 – May 8 2016). More than 30% of those calls lead to actual online sales conversions. The importance of this data is simple. From one year to the next, calls grew by 32.6%, year over year. That would seem to confirm the data provided by Google about the rapid growth in smartphone usage and the need to focus a portion of your advertising program budget to reaching this segment of the market. While we shared some basic stats from San Diego, this same trend played out in other large markets like; Atlanta, Denver, Columbus Ohio, Long Beach and Houston as well.

Houston Email May 3 2016

Valentine’s Day Flower Sales Results

Candy and RosesFlower Shop Sales Blossom

Even though Valentine’s Day fell on Sunday this year, the vast majority of the flower shop clients we support experienced at least some upward growth in year over year net revenue. Most other flower shops around the country were probably not so lucky. Our bet is that flower shops who depend on the wire services for volume likely felt a sharp decline in sales, deliveries and year over year revenues.

Florists in the U.S. went into this years Valentine’s holiday feeling a bit apprehensive. Some we spoke with were openly discouraged by the floral industry projections for the coming holiday. Historically, the floral industry almost always projects lower than normal holiday sales, anytime Valentine’s falls on a Saturday or Sunday. The Society of American Florists (SAF) put out an article in January of this year, which highlighted industry concerns on this point. The article lays out a pretty compelling case that a very negative mindset existed prior to the 2016 Valentine’s Day holiday (See Article)

Google Conversion CodeFlyline Search Marketing® flower shop clients all told us that they were planning to approach the holiday with caution. All felt the weekend issue would create problems. Most honestly felt going into the holiday that industry projections would likely prove accurate. All of our shop owners have years of experience in the industry. They all have years of historical industry trend data of their own. Many commented to us that their data supported the probable decline theory.

Now for some great news. For the flower shop clients we support, the decline did not happen. Why you ask? Our shop owners are some of the most progressive, high level thinkers in the floral industry. They are intelligent marketers and always open to new ideas. All are motivated to find ways to improve and grow their flower shops. Even though they approached Valentine’s with a cautious eye, none asked us to back off of our aggressive, comprehensive marketing approach. Instead, all opted into the notion that this weekend thing was simply another obstacle in the road that needed to be overcome. For the record, we have a great track record of overcoming obstacles and bucking industry trends.

Virtually every flower shop in our group had solid holiday sales results during February. Almost all experienced at least some level of year over year growth in net revenue. While I cannot share the actual numbers with you, lend it to say that all of our shop owners came away feeling like they had significantly beaten industry projections.

Pen and business graphWhen you look at where our shop owners shined, almost all saw increases in credit card sales, call-in sales and online sales results. A few saw nice gains in their wire-out sales volume. Even though Valentine’s Day is the second busiest sales holiday of the year, almost every shop in the group saw a slight decline in in-store shopping.

The only shops in the group that continue to experience positive growth in walk-in sales are our florists in Long Beach and Denver. The Long Beach shop takes a very unique approach to Valentine’s and Mother’s Day. Beginning 48 hours before the actual holiday, they remain open 24 hours a day over the last two days. You would not believe how many people in Long Beach actually shop in the middle of the night. Pretty crazy and not something that would likely work everywhere, but, a solid idea in that unique market. In Denver, they opted for a multi-million dollar store renovation a year or so ago, that has proven to be a great idea. The store is absolutely fabulous. Truly one of the nicest flower and gift shops you will ever see. In-store sales have nearly doubled since the renovation occurred.

If you study enough Analytics data for flower shops, it is clear that most shops across the U.S. are experiencing a decline in-store sales. That seems to be a universal problem throughout the floral industry. A further review of the data will point to the reason for the problem. The data clearly points to a shift in shopping patterns of folks purchasing flowers. More and more people are opting to make their purchases online, in lieu of coming into the shop. The driver behind the shift appears to be the rapid growth in smartphone and tablet usage.

In speaking with our support team at Google, it is clear they are seeing the same trend. They talk often about the continuous growth in overall Internet search traffic. They point to the enormous growth in smartphone usage as the major driver of the ever increasing search traffic.

technologies in officeDid any of you use mobile friendly ads in your Valentine’s PPC campaigns this year? If so, how did those ads perform for you? Did you see increases in click through rates on your mobile ads, as say compared to your desktop and laptop focused text ads? Did any of you try “Call Only” campaigns? If so, we would love to hear how those campaigns performed as well. In our case, we utilize both of those elements, along with a ton of other tools like RLSA, mobile bid adjustments, call extensions and some very sophisticated call tracking scripts and phone tracking platforms.

It is my humble opinion that flower shop owners across the country really need to find a marketing firm who understands the floral industry and partner up with them. The floral industry landscape has become extremely complex. You face challenges that you may not even fully understand. The national order gatherers are becoming more and more aggressive in advertising in your local communities. Most of you are now starting to realize that their presence in local search results is affecting your ability to drive local sales volume. You just cannot stay in business if your only plan is to continue taking orders from them off the wire services. Those orders are becoming less and less valuable. Most of you are starting to figure out that you cannot pay your bills based on the ever decreasing revenue share those orders are providing to you.

We have partnered with a number of shops located throughout the United States. Those flower shops are flourishing, even in these difficult times. They are growing, while at the same time the floral industry continues to see a rapid increase in the number of local flower shops who are closing their doors. They are closing because they can no longer figure out ways to generate a profit. If you are a local flower shop owner, we are here to tell you that there is a way to grow again. We can help you grow, assuming you are willing to strategically partner with us in building your brand and comprehensively marketing your business. We don’t take on all flower shops, but, we do strategically partner with one shop owner in each major market. When we take on a client, our mission is to help that flower shop and the family who owns it to grow and thrive! It might be that Flyline Search Marketing® could be a good fit with you!

Another Valentine’s Day is in the books. I know most of you are happy to get back to normal work schedules and regular delivery volumes for a few months. I know our team didn’t get much sleep during February, so we are definitely ready. With Valentine’s Day behind us, it’s time to start planning for Mother’s Day!

 

Valentine's Day Homeslide 2 - Carithers Flowers

 

New Websites Helping Flyline Clients Build Brand Recognition

Depositphotos_18177429_xs (2)Looking For A Website That Performs?

Flyline Search Marketing® builds exceptional websites. We utilize a number of different platforms that have all proven to be exceptionally productive for clients we serve. A couple of our favorite design platforms are WordPress and Big Commerce. Both of these website platforms offer excellent CMS tools and lots of great functionality for businesses engaged in service industries or e-commerce.

Website For A Local Attorney

Lets talk about a couple of the latest WordPress site designs that we have created. The first site we will delve into is a website we created for attorney Jerry Ware in Atlanta, Georgia. Mr. Ware is an exceptional lawyer who did not have an effective online presence. We created a beautiful WordPress website for him, then also created a Google Places account for him so that his new site and new Google listing could help his prospective clients to more easily find him. If you would like to take a look at the website we created for him, click this link to see the site (Attorney Jerry Ware).

gavel of a judge in courtThe site we built for Jerry is fully responsive and functions equally well when serving customers surfing via a desktop or mobile device. This particular design is extremely affordable and comes with a robust CMS admin tool that is fully accessible to each of our clients. Some of you have probably seen a basic WordPress CMS admin tool. We built Mr. Wares site, using WordPress software, version 4.3.1. We then dropped in our powerful site framework. That allowed us to dramatically enhance the site design, using a very robust and high-tech design platform. This configuration allows us to deliver a truly world class site design. One that performs as well or better than Joomla, Drupal, Concrete 5 or other top site platforms out there.

Website For A New Business Owner

Small gas pistols for self-defenseAnother site that we recently completed for was a new start-up company called National Wholesale Distribution, LLC. They are located in Alpharetta, Georgia and offer services on a nationwide basis. Again, we created their website utilizing our high-tech WordPress design platform. If you are interested, you can view their new website by clicking this link (National Wholesale Distribution). These folks are a federally licensed firearms wholesaler, who only sells to other federally licensed dealers. The site allows them to effectively display the brands they offer and provides their clients with an effective way of interacting with NWD. The WordPress design platform really offered some huge advantages to this particular client. They needed a flexible website platform that was equipped to easily handle future content growth. They also wanted some unique functionality that the WordPress design will provide for them as they grow and expand their new business. Another design consideration was the fact the wanted a mobile website for smartphone users, as well as a main site for people accessing via desktops and laptops. Our platform is fully responsive and thus serves both user groups equally well. If you have a moment, pull the site up on your smartphone and you will see the really nice mobile site we created to support clients visiting via a fully web enabled smartphone device.

E-commerce Website Designs

Depositphotos_44537085_s (2)Do you operate a business that needs an e-commerce website? If so, we can build you a beautiful website for a very reasonable cost. We use one of most robust e-commerce platforms available in the market. Here is an example of an e-commerce site we built for a client in California (Allen’s Flower Market Online). They operate a floral design center in Reseda, California. The website platform is state of the art and comes loaded with a ton of great functionality and features. The site has a very effective shopping cart platform and easily connects to a number of the top payment portals in the market. The CMS admin tool is one of the most user friendly we have encountered for e-commerce platforms. You can easily add or remove products, create new pages, generate and submit Google product feeds, integrate your website products with your E-bay store, update mission critical store settings and keep track of your stores performance via a robust reports and analytics module.

Website For A Business Owner In Houston

Beautiful golden bracelets isolated on black backgroundWe recently created a really nice website for a new customer in the Pasadena, Texas area. The company is called Pasadena Gold & Jewelry. The site really has a very rich and luxurious look and feel. To visit this website, click on this link (Pasadena Gold & Jewelry). This particular customer had a website that they had built on HubSpot. They were spending $250 per month to host the site and HubSpot blog and were not seeing any measurable results. We built them this new site and are hosting the site and the blog for only $49 dollars per month. The client is now saving $200 per month and ended up with a far more robust website design and one that is fully responsive. The mobile site we built in conjunction with the main site will add tremendous value and help PGJ to more effectively reach all of the prospective customers that are seeking to buy and sell gold, or to purchase or sell jewelry.

 

Here Is Why You Should Choose Us

Flyline Search Marketing® is in the business of helping people. Our mission is to make your dream of owning your own beautiful website come true. We build modern, fully responsive websites that perform in today’s complex Internet environment. If you are ready to start building your online presence give us a call. We can definitely help you to make your dream a reality. Thinking about using one of those free website building tools? We build websites for people like you everyday. They try those free sites, then almost inevitably end up seeking out a web design firm to build them a better site that actually generates organic traffic and one that can actually convert paid search traffic into sales. Our designs far exceed the look, feel and performance of websites built using free site building tools such as those offer by Go Daddy, Square Space, Wix and others. Free website building tools just don’t offer a web developer the opportunity to create or utilize the industries best tools for building rich content, sophisticated designs, multi-layered navigation or high tech design elements that customers enjoy using. Our WordPress designs can deliver all of the above, including the great user experience.

 

Understanding Adwords & Analytics

Pen and business graphGoogle Analytics Is An Empowering Tool

How much time do you spend reviewing Google Analytics? Have you ever set up and managed a sophisticated Google Adwords platform? Just a couple of the questions we ask each new prospective client who contacts us for help. The vast majority have never spent any measurable amount of time doing either. With each client we serve, we spend a good bit of time providing education into the value of understanding the unique attributes of the Adwords and Analytics platforms. We find that educating a client, as to how to effectively review and evaluate Analytics data, is empowering for that client.

Here is one example of the types of information we share with our flower shop owners. When flower shop owners come into our group, they don’t have any idea why Adwords and Analytics conversion data is different. Many assume that there is simply a problem with how the e-commerce tracking code is loaded. The reality is, the platforms are designed to track conversions in a completely different and explainable way. Google Analytics tracks conversions as they occur. Adwords on the other hand, drops a cookie on the computers of every person who clicks our PPC ads. That cookie tracks information for a designated period of time. If the folks who click on our PPC ads, don’t make a purchase at the time of the initial click, that cookie can monitor their search activity over a designated period of time to see if the sale occurs at a later date. If those folks make a purchase with us from that same computer, within the designated tracking time frame, Adwords will attribute the sale to the campaign and ad that generated the initial click. This is why Analytics and Adwords conversion tracking differ.

Depositphotos_8588374_s (2)Why is this information important? It’s just one step along the path of becoming a more knowledgeable and empowered business owner. We frequently encourage our clients to review their “Top Conversion Path” reports. Why do they need to understand that report you ask? The answer lies in the fact that the report provides a great visual teaching tool for our florists and other e-commerce clients. It shows the precise path customers took in choosing to make a purchase. PPC is often the platform we see noted on the report, as the tool that initially allowed us to connect with the customers. The report provides the visual proof our flower shop owners need to better understand that even though PPC may have helped us make the initial connection, it does not always get the credit for generating the actual sale. The actual sale may in fact be attributed in Analytics as coming from a direct visit, organic visit or even from referral traffic. Having a full understanding of how to accurately evaluate the value of the marketing data in Analytics can be critically important to your ability to see and grasp opportunities to grow your business.

Close up of a man using mobile smart phoneLets talk for a minute about another piece of information that is important when evaluating the value of Adwords. We choose to display Google dynamically generated phone numbers with each Google ad we serve up. That gives customers who see our clients Google ads the opportunity to either click and visit the website, or call and speak directly with a live operator. We find that many shoppers opt to utilize the click to call phone numbers. The rapid increase in smartphone ownership and usage is likely at the root of why we are seeing an increase in the usage of the click to call feature. By using the dynamically generated numbers, we receive call data from Google that appears within our Adwords platform. That call data tracks back to the campaigns that are generating the calls. We use that information in our tactical account management efforts. We also forward each dynamically generated phone number to a call tracking number in our own call tracking and recording platform. That allows us to validate call conversions. Our customers have 24/7 access to our call center. They can go in and see the call data as well. They can also listen into actual conversations to see how their folks handled the sales opportunities.

iStock_000009390622_ExtraSmallGoogle Analytics does a great job of gathering all related costs from running Adwords. Unfortunately, it cannot always adequately capture sales conversions from calls, especially if those calls didn’t occur via the dynamically generated phone numbers. If Adwords was the impetus behind the customer purchase, but the customer choose to call directly into your flower shop call center, that sale will likely never be attributed to Adwords in the ROA calculations. We have met many less empowered florists who have looked at Analytics data and concluded Adwords just cannot be cost justified. My advice to any florist with a mind to learn is this. In the right hands, Adwords can and will help your grow your business to levels you might never achieve otherwise. Adwords alone though isn’t the answer to solving the whole growth equation. More accurately, Adwords is one tool in the comprehensive program we deliver for our shop owners that helps them achieve the growth rates they desire.

flowersandcolocationWe recently took on a new flower shop in Houston. The owner shared some point of sale system data with us. After just one month of running our program, we saw strong growth in overall sales transactions, overall revenues, credit card sales, average value per sale and other mission critical areas of the clients business. We attribute that growth to several factors. First, rolled out a new website for the client. Then we deployed our comprehensive marketing program. Our main focus was to drive high quality web traffic to the new site. The sites job was to convert that traffic into sales. We aren’t just trying to drive any type of traffic. We are focusing our energy and platforms around connecting with shoppers who want to buy.

Hopefully this information provided by Flyline Search Marketing® is helpful to you. Let us know if you have questions or would like more information around these subjects?

 

 

 

 

Trends In Web Traffic – Shift To Smartphones

 Close up of a man using mobile smart phoneSmartphone Usage Is Rapidly Increasing

Do you ever study the Google Analytics data for your website? If the answer is no, we recommend you begin reviewing analytics data on a regular basis. One of the trends you will find in your analytics data is a very definitive shift in the origin of the web traffic on your site. Historically, the vast majority of people who accessed our clients websites, did so using either a desktop or laptop computer to make the connection. Over the past few years, that trend has dramatically shifted. The number of people accessing those same websites via a smartphone or mobile a tablet device, is simply staggering.

technologies in officeIn March of 2015, comScore reported that 184 million people in the United States owned smartphones. That number is expected to continue rising over the coming years. Ten years ago, many of the mobile phones in the market were not web enabled. They were simply used as communication devices. Over the past few years, we have seen people trading in older mobile phones for new, high tech, web enabled smartphone devices, such as the I-phone and Samsung Galaxy series. With the improved technology, people are finding it far easier to surf the web, directly from their mobile device. Wireless phone companies have recognized that fact and are increasingly offering mobile plans that are designed to allow people to surf, talk and share data usage via family plans.

IphoneEarlier this year, it was reported that Apple held a 41.9% market share, in the smartphone device market. Samsung came in a strong second, with a market share of 29.3%. That would lead you to believe that the Apple smartphone platform is the most popular, however, the statistics actually show that the Android platform is the overall leading platform in the smartphone arena. The Android folks enjoy the number one position and have 52.3% of the market using their platform.

Modern communication technology mobile phoneWhat are people doing on these smartphone devices you ask. They are shopping, listening to music, watching videos, texting and using social media apps to communicate with their friends. The top 15 smartphone apps in the market currently are Facebook, YouTube, Google Play, Google Search, Facebook Messanger, Google Maps, Pandora Radio, Gmail, Instagram, Amazon Mobile, Twitter, Itunes Radio & Icloud, Apple Maps, Google + and Pinterest. Facebook holds a commanding lead in the mobile app market place. They have achieved a 71.1% reach share with their Facebook mobile app. YouTube has consistently maintained a strong second place position, with a reach of 57%.

Why is this important to me you ask. It’s important because many of the folks using these smartphone devices are using them more and more frequently. Meaning, they are becoming far less dependent on their desktop or laptop devices for Internet access. With traditional patterns of Internet usage shifting from desktops and laptops to smartphones, marketers are having to find new ways to reach their target audience. Businesses have always had to adjust to market trends, but, never in the history of our country has technology driven such rapid changes to shopping habits and patterns.

Buying air tickets via smartphoneDo you have a mobile friendly website? If the answer to that question is no, you could find yourself in real trouble in the near future. Google and other search engines are adjusting their search algorithms to meet the ever changing needs, wants, preferences and surfing habits of their customers. The search engines must pay attention to these evolving trends. If they don’t, they run the very real risk of producing search engine results that are less relevant for their end users. Loosing relevance is not an option for search engines like Google. Their entire existence depends upon providing the most relevant answers possible to the questions and information requests people are querying about. Google execs realize that if people can find other tools that provide a more relevant answer than Google does, these people will likely migrate to using those other tools.

I say all that to simply advise that you need to make your web content mobile friendly. You need to do that today and not a year from now.  The search algorithms are looking for highly relevant, mobile friendly content to serve up to smartphone device users. If you don’t have a mobile website, you could find yourself in the position of watching your hard earned web page rankings becoming less and less valuable. If you will check your Google Analytics data, I am pretty sure you are going to see the increase in Mobile device usage that we are talking about.

graphs and chartsNot sure of how to find the information I am talking about? Open Google Analytics. In the left side navigation column, slide down to the “Audience” tab. Right click that tab with your mouse. That will open all of the sub categories available under that section. Mouse down to the tab that says “Mobile” then right click that option. You will then see another set of sub categories, including one that says “Devices”. Click that tab. You are going to see all kinds of information about people who have visited your website, using some form of smartphone or mobile device. You can look at any date range you want by going to the top right of that reports page and adjusting your date settings. You can also click the “compare to” box, located just below the date range and compare your selected date range to the previous year or previous period.

We tell our customers that the answers to the questions that perplex us most are often found while analyzing the Google Analytics data. Our team uses that information to ensure that we keep our marketing approach, tactics and strategies on the cutting edge. Customers we serve are flourishing, especially the florists we work with. We ensure that they are using the top e-commerce platforms in the industry. We ensure that each customer has a fully functioning mobile website, that runs in tandem with their primary online storefront. The sites we place our clients are equipped to deliver content to any type of device, in a manner which generates maximum value for each flower shop owner.

If your website isn’t mobile friendly give us a call at Flyline Search Marketing®. We can either help you in building a new site, or can at least give you some advice on what you need to do to update your platform.flyline_search

 

 

The Digital Advertising Arena Holds Great Promise

Blue www and EarthSmart Firms Go Digital

Business owners who insist on sticking to the old traditional way of selling are finding it harder and harder to compete in today’s fast paced environment. We meet folks like this everyday. They are honest, hard working people. They have each built successful businesses by the sweat of their brow. Almost all of them feel they understand their business better than anyone else, yet they find themselves wondering why their revenue growth has seemingly stagnated. Most are afraid of change and thus stuck in proverbial quicksand. They know change is needed, but, don’t have any real  idea of what that change should be.

Please don’t mistake what I am saying. These are some of the brightest folks you will ever meet. Most are college grads, all have built successful businesses and lead happy, productive lives. Yet they all seem to find themselves at that same intersection in the road. For years their businesses have grown and flourished. The need to change approach has arrived though and they are simply not sure which fork in the road is the right one to go down. Change seems to be one of the hardest things for the human mind to wrap itself around. Many find it so much easier to just ignore the need for change because they are comfortable with how they have done things over the years. They know that change sometimes brings pain. Change means reinvestment in the business. Change means they are probably going to have to work more hours, like they did when they were first getting started with their businesses.

0f0d452One of the smartest folks I am blessed to work with is a man named Charles Carithers. He is the owner of Carithers Flowers. Charles has built one of the most successful flower shops in the southeastern United States. We have been right there by his side, helping him to accomplish that impressive feat. Charles often says, there are two key things that he focuses on. The first is reinvention and the second is marketing. He is convinced that maintaining a keen focus on these two things has helped him to grow Carithers Flowers into the successful flower shop that it has become.

Depositphotos_8588374_s (2)Lets talk for a minute about the reinvention piece of the equation for a minute. If you are the owner of a flower shop, or any other business, you probably have certain practices and procedures that you have historically followed in running your company. Many of you have spent years of your lives, honing these practices and operational procedures into a fine edge. You are proud of that accomplishment and have made money sticking to what has worked to keep your business growing all these years. Now, all of the sudden, things have started to change. You are seeing less walk-in traffic in your stores. Competitors are popping up in your industry and they seem to be very tech savvy. These firms have deployed websites. Armed with a website and a high tech work team, these new kids on the block are fast gaining ground on your business and that concerns you. The truth is, they will catch up to you, and pass you, if you don’t embrace change!

businessmove2Reinvention can mean a lot of things to different people. For the sake of this discussion, I choose to think of it as a means of challenging yourself, and your employees, to find ways to drop the traditional methodology in favor of a different way of doing things. Here is one example of how Charles Carithers approaches reinvention. For years, he built his business around the traditional brick and mortar approach to growing a flower shop. As his business grew, he opened store after store, all over the Atlanta area. To provide flower orders for each new store, he traditionally counted on walk-in traffic and wire in flower orders from BloomNet and other sources. This approach worked for years and Carithers grew into a huge flower business. Then one day, Charles realized that growth had stagnated. Instead of living off his past success, he smartly realized that change was needed. He quickly began to dismantle the traditional business he and his family had worked so hard to create. Charles hired our firm to help him compete and evolve his firm, using growth opportunities offered via the new digital advertising space.

What I am telling you is this. Charles literally scraped the traditional business approach and started all over again. Most would never have had the courage, nor the conviction to do such a thing. It’s not unusual to see business owners unload and sell off their businesses at that point. Most would never have the energy to go through the pain of the reinvention. That is what I love about Charles Carithers. He isn’t afraid of any challenge! Instead, he embraces change and makes it a part of his operational strategy. The employees who work for him have come to realize that change is a good thing. He challenges them all to find ways to be better at what they do. His management style and approach is designed to encourage employees to evolve and to compete and I am telling you, it is working!

Marketing signNow lets talk about the marketing piece of the equation for a minute. I am going to use flower shops as an example for the sake of this part of the discussion. Many of the flower shop owners I meet tell me that they are willing to dedicate 5% of sales, back to a marketing program. I ask them where they came up with 5% of sales as the magic number. They give me all kinds of reasons for it, but, at the end of the day they are just trying to do what others in their industry are telling them they do. Most flower shop owners belong to various floral groups. These floral user groups share information about tactics and strategies and things like marketing budgets. Oh I don’t blame flower shop owners for going to these group meetings. They do learn lots of things that are helpful.

If it were me, I would watch what innovators like Charles Carithers are doing. If I owned a flower shop, I would also study what the largest florists in the industry are doing. That would require spending time and energy analyzing companies like 1-800 Flowers, FTD, Teleflora and ProFlowers. These firms are all enjoying huge success in the flower business. Yes I agree. Studying these firms isn’t rocket science, it’s just common sense. A number of these large florists are public companies. That means they are required to publish an annual report. These annual reports include information about those firms strategies. They also contain statements about anticipated benefits and future financial projections on revenues, operating expenses, market trends, cash flows and uses of cash. That means you can glean information from their annual reports to help you better understand how much they spend on marketing. Let is suffice to say, they are not reinvesting 5% of their sales back into marketing. In fact, they are spending more like 12% – 15% of sales on marketing.

 

Peruse The 2014 Form 10K Annual Report Filed By FTD

 

Let me ask you this question. Does it make more sense to follow the lead of ultra successful florists, or should you stick to the traditional way you have always managed? I guess the answer to that question will lie in whether you are open to change or stuck in quicksand. Business owners with an open mind can evolve and win. If you choose to avoid the fray, you may find yourself owning a company that is becoming increasingly less productive and valuable. My advice, embrace change and evolve. The new digital advertising arena is kind of rocket science stuff, but, it offers change and possibility for growth and success.

Image converted using ifftoanyIf you are ready to take the next step, but, realize you aren’t knowledgeable enough to head in that direction on your own, give us a call. We can help you. Our approach is unique and our track record of success is on record for all to see. When we agree to take on a new client, we don’t just view ourselves as a vendor. Instead, we focus on becoming an extension of the business owner. To that end, we seek to find business owners who are actually looking for a strategic partner, and not just another vendor to do a task. When we find those types of folks, we step right in and take ownership and responsibility in helping them grow their firms. Not to sound redundant, but, our work, effort and performance are second to none! Ask companies like Carithers Flowers, Veldkamp’s Flowers, Flowerama of Columbus and Allen’s Flowers. We have helped these firms to achieve new levels of success. We also help lots of firms in other industries, such as; Gwinnett Medical Center. All will tell you that we have stepped right in and played a major role in helping them to implement growth strategies and achieve their goals. For us, it’s about relationships and driving success for those we serve. We see ourselves as servants and appreciate the chance to be part of the team. Money is a secondary component and not what motivates us. We just love finding family owned businesses who are worth spending our life energy to help. We enjoy helping other families and thrive on bringing these types of businesses back to a vibrant state. It’s friendship, trust and respect we seek, not a paycheck.

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Florists Enjoy Strong Mother’s Day Sales

Mother’s Day Sales Hit New Levels

The floral industry seems to be in a constant state of change. Many small to medium flower shop owners find themselves struggling to make a profit. At the same time, a number of large order gatherers appear to be flourishing. Even with all the turbulence, florists we serve are all experiencing strong, steady growth. The week of Mother’s Day was no exception. Each shop in our floral group achieved solid growth in sales and revenues. Several reported the strongest Mother’s Day sales in their firms histories!

Roses Harvest, plantation in Tumbaco, Cayambe, Ecuador, South AmThe two largest flower occasions of the year are Valentine’s Day and Mothers’ Day. Both are extremely challenging for flower shop owners. For example, our florists all buy farm-direct. Buying direct has some huge benefits in terms of the quality and variety of flowers they can offer. It also comes with risk during a week like Mother’s Day. Most of the flower farms require a partial payment for each flower order at the time the order is placed. With final payment being due at the time the flowers are actually cut, wrapped and shipped. Meaning, florists who buy direct from the growers spend huge sums of money before the first Mother’s Day order has ever been taken.

8Once the flowers arrive, the next big issue becomes inventory management. How do you store thousands and thousands of fresh cut flowers, and not loose them to spoilage before the Mother’s Day orders begin to flow. Our shop owners are incredibly bright folks. All have installed massive cooler systems, capable of maintaining the precise temperatures needed to effectively store fresh cut flowers. The secret is to ensure the blooms stay closed while in storage. The goal is the design the arrangement and have the blooms open precisely when the arrangement is delivered to the recipient. During Mother’s Day, flower storage capacity is always an issue. The sheer volume of product needed to fulfill all the orders that come through during the holiday is staggering. Solving that problem requires creativity on the part of each shop owner. For most, the answer lies in positioning huge refrigerated trailers on-site. These refrigerated units provide the additional temporary storage space required to handle the massive influx of product.

Call Tracking & RecordingThe challenges don’t end there. In fact, the difficulty factor just seems to keep ramping up for the flower shop owners during Mother’s Day. The next major issue the face is manpower. Most flower shops maintain staffing levels designed to get them through the everyday business of designing and delivering fresh cut flowers. Mother’s Day requires a far different strategy. Our shop owners are extremely busy year round. When Mother’s Day rolls around, they are always under pressure to find a way to effectively increase staffing levels, while maximizing the available floor space in their shops. That isn’t an easy task.

For our shop owners, holiday hiring begins well in advance of Mother’s Day week. The call center has to be beefed up. These sales people have to be trained and field tested before the holiday arrives. Floral design staff schedules have to be tweaked. Holiday production runs have to be completed, while still fulfilling other commitments, such as; weddings and events that may also be on the May calendar. Most of the shop owners we support maintain a staff of part time designers. During Mother’s Day, full time and part time designers all come together in concert to handle the spike in work loads. Staffing challenges are also something shop owners have to deal with in other parts of the operation. Delivery is a mission critical component of every flower shop. This is a task that often keeps many a flower shop owner up late at night. During holidays like Mother’s Day, it not unusual to see one of our florists personally work 80 or more hour during the week. We would know that because our staff is also at it day and night working to ensure our marketing program is delivering optimal results. We routinely trade emails with our shop owners in the middle of the night during Mother’s Day week. Really!!

van-bigThe flower shop owners we support all enjoy a steady stream of business each day. We focus much of our energy teaching them how to successfully make money year round. Keeping the shops busy during normal months is mission critical to having them ready for peak periods. The busy daily schedules have lead to the development of some pretty sophisticated delivery operations in most of the shops. All of our shop owners provide nationwide same day delivery. Most offer local rush delivery, and several offer express local delivery. The express delivery option enables customers to select the actual time of day they want the arrangement to be delivered.

iStock_000006102941XSmallFlower delivery is to say the least a very challenging piece of the business. You are dealing with a perishable product. That perishable product has been expertly designed into a magnificent floral arrangement. Then that gorgeous flower arrangement must be carefully loaded into a delivery vehicle, with no damage to the flowers. It must be kept stable during transport to the recipient. The flowers must not get too hot, nor too cold during this transportation process. Delivery routes must be constructed to ensure the drivers can get the arrangements to the intended recipient within the agreed to time frames. During Mother’s Day, drivers are expected to handle multiple delivery runs each day. That requires the delivery management team to build delivery routes that maximize the value and effectiveness of each drivers available hours.

9Holidays like Mother’s Day challenge every single department within a flower shop. If all departments aren’t properly managed, the end result can be disastrous for the shop owner. If you are a flower shop owner, the last thing you want is to have hundreds of unhappy customers who either didn’t receive their Mother’s Day flowers on time, or received an arrangement that wasn’t in top condition. The thing I love most about the shop owners we support is this. For them, Mother’s Day isn’t just about trying to make money. There vision of Mother’s Day is much more than that. It’s about keeping a commitment to customers they value. That commitment is to ensure that each Mom they serve receives a masterfully crafted fresh cut flower arrangement. Each arrangement is crafted with love and designed to exceed the expectations of the sender and recipient. Our shop owners focus on quality, luxury and customer satisfaction. They steer clear of the tactics and strategies used by the large order gatherers and drop ship florists. Mother’s Day is special. It’s about celebrating relationships with the special people in our lives that make this world a better place. It’s awesome to be working with florists who have such lofty ideals.

In truth, we are extremely blessed to serve such a distinguished group of flower shop owners. Our firm is fortunate to work with companies like Carithers Flowers, Veldkamp’s Flowers, Allen’s Flowers, Flowerama and a number of others. Every single florist in our group is currently experiencing strong growth. They all enjoyed nice increases in sales and revenues during Mother’s Day. These increases weren’t just from online sales efforts. Our marketing program also delivered significant growth in their call-in’s, walk-in’s, wire outs and credit card sales as well. How do we know that our shop owners are out performing their peer group? Each shop owner we support participates in various floral industry user groups. These user groups all share high level financial and operational results data. Our shop owners indicate to us that their Mother’s Day sales performance far outpaced other shop owners in their user groups.

It is our mission to be the very best marketing firm in the floral industry. We won’t stop until we achieve that mission. When you work with our team, it won’t take you long to see just how relentless we are in pursuing success for your firm. Don’t take our word for it. Just ask the shop owners we support. Every flower shop owner we currently support is extremely happy with our performance. Most of them are now opting for multi-year service agreements with us. They have seen the value we deliver and know first hand how dedicated our team is to generating results for them. We aspire to be a true strategic partner to all those we serve. Nothing is more gratifying than when one of our flower shop owners decides to tell others about the great work we are doing for them.

Plug Into Internet

Mother’s Day Marketing For Florists

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Carithers Flowers Luxury Collection

Secret To Marketing Flower Shops

What does Mom spell when turned upside down? It spells WOW that’s what!

The Flyline Search Marketing team is hard at work, deploying well thought out tactics and strategies, specifically designed to support Mother’s Day flower sales for the flower shops we support. We offer a comprehensive marketing program for florists that is highly effective. This program is delivering stunning results for our clients. Our customers routinely tell us that their monthly and quarterly sales and revenue growth numbers far exceed those of other flower shop owners who participate in floral industry groups they data share with.

What is our secret you ask? It’s starts with first strategically partnering with GREAT clients, such as; Carithers Flowers, Allen’s Flowers, Veldkamp’s and Flowerama. Next we deploy an incredibly well designed strategy that is unique and comprehensive in nature. Add to that, our talented and dedicated staff. Who might I add are absolutely relentless in their efforts to drive success for every florist we serve. If you do decide to work with us, that will be the best decision you ever make. Like one of our flower shop owners told a prospective client not too long ago, if they do offer to serve your firm, sign the contract as fast as you can! That is absolutely true by the way. Our goal in strategically partnering with shop owners is simple. If we invest our lives and energy in you, we just want to know that you equally value us and the contribution we make to your business and to your family. Those who have hired us will tell you that we educate our shop owners along the way and approach the relationship with a spirit of teamwork and open sharing of ideas and information. We find that approach leads to florists who are informed and empowered!

2009%20FTD%20Top%20100%20Award[1]The marketing program we deliver was created with the help of one of the brightest minds in the flower business, Mr. Charles Carithers, owner of Carithers Flowers in Atlanta, Georgia. We first met Charles in January of 2009. He brought us in to revamp his Google Adwords program and our eye popping first year results provided us with an opportunity to grow the relationship. From that point forward, Charles taught us the flower business and we shared our digital and traditional marketing expertise with him. As you can imagine, Carithers Flowers has really grown during the past 6 years. They are now arguably one of the top and largest independent flower shops in the United States. As Charles will tell you, growing your flower shop requires an unrelenting commitment to innovation and marketing. From our perspective, Charles is the best in the business at both.

 

Comprehensive Marketing For Florists!

Comprehensive Marketing For Florists!

The advertising program that we began creating for Charles back in 2009, has morphed from an extremely productive tool, into a tactical marketing weapon. This program has been field tested over the past 6 years. We have expertly refined it over the past few years, using data gathered from real life experience, from all over the country. The program has delivered results in market after market. Shop owners from the East Coast to the West Coast have seen first hand how the program drives growth in all areas of their business. Our program is designed to grow walk-in, call-in, credit card, online, wedding and event sales and more. The program has delivered results in market after market, increasing overall sales and revenues for every single client who has hired us.

Want an inside tip? Work with us to strategically grow your business 365 days a year. Our approach is focused on growing our clients sales and revenue every single day of the year! While our efforts do produce incredible results during the two biggest floral holidays of the year, Valentine’s and Mother’s Day. We prefer to maintain a keen focus on driving day to day sales results.

 

The Floral Wire Networks

The Floral Wire Networks

Holidays like Mother’s Day require a very specific game plan in order to win. Historically, most small to medium sized flower shops relied on wire-in order volume for the majority of the daily and holiday flower orders. That reliance on wire-in orders is at least a major factor in why so many small and medium sized flower shops have closed over the past 5 years. The national order gatherers spend a ton of money on advertising to secure those orders. They keep an ever increasing percentage of each order they take in order to cover their cost of order acquisition and to provide the profit margin their owners demand. That leaves the poor local florist creating and delivering many arrangements at, or sometimes below cost. Not a formula for success.

all months of the year

Working For Florists 365 Days A Year!

Our team has developed both a year around approach for our florists, as well as a holiday strategy as well. Then we customize the holiday program, based on the specific needs and operating issues that each of our shop owners is facing. The goal at holidays like Mother’s Day is not just to survive, but, to help our shop owners thrive! If you are a flower shop owner, you know what we are saying here. Many of you work ridiculous hours during Mother’s Day week and walk away at the end of the day with little to no actual profit. The flower growers and wholesalers want more money for the flowers you need to buy. Your floral design staff expects to be paid overtime for the crazy hours you are going to need them to work. You don’t have enough delivery drivers so you either temporarily bring in a bunch of untrained drivers, or you give in and pay the exorbitant fees required by third party delivery firms. Everything is working against you making a profit!

I mentioned the term “Strategic Partnering’ with our shop owners, earlier in this post. A big part of what we bring to the table is the expert consulting advice and guidance that we share with our florists. We spend hours working with each individual client. Making sure that they have defined the end result they wish to achieve and have everything in place to achieve the desired financial results. We help them set up their websites for each holiday. That means ensuring the products being offered for sale are in alignment with the flower orders being submitted to the growers by the shop owner. Graphics on the website need to be updated, social media platforms need to themed for the occasion, blog posts must be written, press releases submitted, tweets must go out, radio spots must be created and recorded. The list of details sometimes seems endless. What makes this work is our relentless approach. We focus on the details and are just relentless in our pursuit of success for each client. Everything we do, must work in concert with the flower shop, if we are going to drive financial success during a holiday such as Mother’s Day.

Check out these Mother’s Day themed radio spots that we helped put together for Carithers Flowers. These are just one example of the customized approach that I mentioned earlier in the article. We run radio spots on multiple stations in the Atlanta market to drive increased brand awareness for Carithers Flowers. These spots are primarily targeted for year round sales opportunities, versus holiday flower sales. These particular spots will stop running the week leading up to Mother’s Day. We choose to end the spots early because we don’t anticipate needing marketing support from radio to achieve the tactical holiday objectives set by Carithers Flowers.

At the end of this coming week, we will reach Mother’s Day. The vast majority of the flower shops in the country will sell more flowers this week than during any other week this year. Most will struggle to actually make a profit from all of the work.

Flower shops that Flyline Search Marketing supports will thrive this week, next week and each week after that!